Do you want to write an Online Consumer Complaint in India? EurAsian Times accepts Online Consumer Complaints against legitimate and unprofessional/swindling businesses and pledges to publish your complaints or reviews so that your story reaches millions of people across the country, besides the relevant authorities, to ensure your complaint is addressed and resolved.
When an online consumer complaint is regarding a legitimate organization, you can follow the process given below and try to solve your complaint. A legitimate organization is typically described as a company that has a physical address, website and contact number, and has some history and a reputation to preserve.
Cautions Before You Write an Online Consumer Complaint
Firstly before you decide to write an online complaint you should make an attempt to talk directly with an authorized person at the concerned business. Start by taking your complaint to the manager or the company’s customer service representative or your first point of contact. Most of the consumer complaints get resolved at this level. With any legitimate business, always remember that the customer always is right, so you must always clearly communicate your genuine concerns.
If the particular person is unable to help you or solve your complaint, you can always escalate the matter and speak to the manager. Try to be relaxed and soft and explicitly state your problem. Since the manager has more powers, they should be able to find some sort of solution at this point.
If your complaint is still not resolved, you may consider approaching the corporate headquarters by sending a well-written communique (email/letter). You can also attach photocopies of receipts or other documents to substantiate your claims.
When Businesses Won’t Resolve Your Complaints
If you are still not satisfied and your concern is still unresolved, you can file an online consumer complaint with the Eurasian Times and we assure you that your complaint will not only be published by EurAsian Times, but we will ensure your story goes viral and reaches the company bosses, masses, and the relevant authorities.
Writing an Effective Online Consumer Complaint
The online complaint or review submitted to EurAsian Times should clearly explain the problem and what you have done to resolve the complaint. Your complaint should also include:
Identify the Business You Want to Complaint Against
When submitting an online consumer complaint or review regarding any organization, institution or government department, remember to correctly mention the name and address of the organization.
Explain your Online Consumer Complaint
Thoroughly explain your concern against the product or services. Were you sold or told something fictitious? Please explain what were you told/sold and how you have been cheated. In your complaint or review, please explain what exactly went wrong with the product or service.
Include Supporting Documents in Your Online Consumer Complaint
Always include photocopies of documents relevant to your complaint or review like receipts, letters, contracts, etc. You are free to share a picture or video to substantiate your complaint.
Competitive businesses enhance the welfare of people. The aim of EurAsian Times is to defend, support and empower the way businesses operate, which will eventually enhance their performance and well-being of all the people.
EurAsian Times remains committed to the welfare of people; this means we will publish all online consumer complaints, reviews, articles and news stories (subject to verification) to promote consumer welfare.